Shimmering Stones T's & C's


7-Day Money Back Guarantee

We will accept the diamond back when the following conditions are met.

Our Responsibility: To triple-check the diamond you have ordered is, in fact, what you will receive when buying from Shimmering Stones.

Your Responsibility: To have the stone verified by a reliable and reputable jeweller to ensure that the stone you bought from us is what the certificate says it is - specifications-wise in the form of a report given by said jeweller.

We will take the diamond back within 7 days after receiving the diamond based on the following conditions:

Both parties (buyer and seller) will meet again at a reputable dealer to ensure that you are providing us with the same diamond we sold you. If the Jeweler confirms that it is, in fact, the same diamond, as per the certificate number mentioned, which is linked to your invoice number that came with the purchasing of your diamond, then we will refund you in full less the jeweler charges, shipping, and restocking fee mentioned in the paragraph below. The diamond needs to be in its original condition, with all paperwork and packaging we supplied it with. The diamond needs to be unworn (not been in use) and with zero damage and the original receipt/invoice.

If there are any charges from the jeweler, these charges will be deducted from the refund amount. Plus, the buyer will be responsible for a Shipping, Admin, and restocking fee of R900 in the event of a refund request.

Purchasing from Shimmering Stones:

Buying from us is very straightforward. You have two options:

  1. Let one of our service representatives meet with you where they can guide you and help you choose the perfect diamond for your exact requirement. You can do the transaction through them in person. (Paying by card option is now available).
  2. Buying directly from our online store. When buying directly from our online store, you qualify for a 10% discount voucher. Remember to contact us to request your 10% discount voucher before you make your purchase.

If you do not use your discount voucher during the checkout process, then your 10% discount will not be applied to your cart amount.

You can either request it via WhatsApp, phone call or by requesting it using the contact form on our website under the contact us tab.

Who qualifies for a 10% discount voucher?

  1. Clients who purchase directly from our online store (see paragraph above).
  2. Anyone who refers a client to us who makes a valid purchase either in person or through the online store. Kindly notify us of the person's details who is about to purchase, and we will provide you with a valid 10% off discount voucher for your next purchase. Only 1 voucher is allowed per transaction.

Stock:

We may run out of stock on a particular item from time to time. In most cases, the website will not allow the purchase to go through but in case it does, someone from Shimmering Stones will make contact with you and ask whether you are okay to wait for the item to come back into stock before we dispatch/deliver or whether you would rather prefer a full refund.

Stock Options:

We understand that buying a diamond can be extremely confusing, especially for the first-time buyer. At Shimmering Stones, we educate our clients by providing them with a 10-minute basic training course, answering all questions and providing professional guidance since we do understand how stressful it can be to purchase your first diamond. We simplify the buying experience even further by removing a lot of unnecessary jargon that may only lead to further frustration or confusion on behalf of the client - We do that by only providing high-quality diamonds with top-tier specifications.

Color will always be either E or F (first category for color is D-F) Best on the color scale Clarity will always be VS1 or VS2 - It's also very high on the clarity scale and most preferred when buying a diamond across the world. Then lastly Carat - We keep this simple by only offering 3 of the most preferred requested sizes globally: 0.5 carat, 1 carat, and 2 carats. This takes all the stress out of buying a diamond so that anyone can come to us and buy a diamond hassle-free, knowing that they do not have to worry about its authenticity or accidentally buy a low-grade diamond which is undervalued.

In terms of cut, polish, and symmetry, all our diamonds are triple ex-rated (meaning - the highest grade a diamond can score - Excellent) which will ensure that your diamond is as close as it gets to being colourless, without any fluorescence, the slightest amount of inclusions (eye clean) while getting the most sparkle, shimmer shine and fire through it.

Peace Of Mind Policy

Trust is at the very top of our priority and cornerstone for building a strong brand while securing future business. Therefore, you are welcome to have the stone inspected by any credible jeweler (before you commit to a purchase) to conduct a complete authenticity check. Should the diamond not be what is stated in its certificate, then Shimmering Stones will pay you R5000, and you are under zero obligation to purchase the diamond.